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  • Residential Support Specialist

    New Life Children's Center
    Job Description

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    Upbring New Life Children’s Center is a residential treatment center in Canyon Lake, TX for girls ages 11 to 17 who have experienced severe trauma. Our comprehensive treatment program helps these amazingly brave girls reclaim their lives and pursue their dreams

    While maintaining a safe, supportive therapeutic environment, the Residential Support Specialist I is responsible for supervising, teaching social and life skills, meeting the individualized care plan and personal development needs of youth in accordance with Agency standards, state licensing standards, federal, state, and local regulatory requirements. The Residential Support Specialist I will follow a designated routine as assigned.  


    • Provide direct supervision and observation of all residents while in their living space or common areas; know the whereabouts of all residents at all times during the shift
    • Interact, observe and supervise residents in accordance to their individualized treatment and behavior support plans
    • Set appropriate behavioral limits with residents in accordance to Agency policy and individualized treatment and behavior support plans
    • Work in a manner that seeks to prevent crisis situations; proactively intervene to manage or de-escalate crisis situations; apply verbal redirection when deemed appropriate
    • Complete assigned duties and paperwork, such as behavior sheets, observation notes, communication logs, shift reports personal restraint records, incident reports, etc. before the end of shift
    • Maintain awareness of resident behavior and utilize the proper intervention and appropriate consequence in accordance with Agency policy and the resident’s individual treatment and behavior support plans; accurately document the behavior and intervention using the designated forms
    • Provide residents with a full range of basic living skills, including, but not limited to bathing, feeding, cleaning, shopping and laundry
    • Ensure safety, security and sanitation standards are maintained in all work areas at all times
    • Accompany residents and participate in and manage resident behavior in group therapy sessions as needed
    • Teach, supervise and assist residents in achieving their daily goals
    • Converse with residents to reinforce positive behavior and promote social interaction and community inclusion
    • Accompany and/or transport residents to appointments, outings and activities using established safety protocol
    • Assist with the new resident orientation
    • Report and properly document all incidents in a timely manner (prior to the end of the shift)
    • Prepare and attend supervision, unit, team and facility meetings as required
    • Complete required training hours per licensing standards
    • May be required to complete driving duties as driver and/or accompanying during transport. Subject to being designated as an authorized driver
    • Develop and maintain a positive working relationship with the program and clinical management team and staff, residents and volunteers to meet the needs of the residents and ensure the program goals and objectives are being met
    • Work closely with management, the program and clinical staff to ensure program operations, goals and objectives are being met and the residents are receiving the highest quality of services and support

    Minimum Qualifications

    • High School Diploma or GED equivalent
    • Must be 21 years of age or older per licensing requirements
    • Prior full-time working experience, preferably in a residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related issues
    • Must have valid TX driver license and auto insurance in order to be designated as an authorized driver
    • Strong communication skills, with demonstrated ability to write legibly in a concise and understandable manner
    • Strong time management skills with the ability to meet deadlines and complete tasks in a timely manner
    • Ability to work both in a team environment and independently
    • Ability to use good judgment, think and react rationally and calmly in difficult and stressful situations
    • Strong interpersonal skills with the ability to interact with a diverse staff and resident population



    All current job postings: https://careers-upbring.icims.com/jobs/search?ss=1&searchKeyword=Residential+Support+Specialist+I&searchLocation=12781-12827-Canyon+Lake

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